1/ Download the package from themeforest.net (the file is in zip format) 2/ Extract the file you've just downloaded. 3/ Find this file from the extracted data: ione_theme_package_1_0_X.zip, then you just need to upload this file to your Shopify store.
To save your time and reach our support quickly, please follow below steps: 1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members 2/ Capture screenshot or video for the issue you get. 3/ Specify which template and version you are using. 4/ Describe clearly how to reproduce the issue. 5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to firstname.lastname@example.org